Developing and using confident behaviour

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When:

Time:

Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG

Interactive CET points approved: 15

Target groups: DO, O

Prices from: Book or join now to attend this event Interactive CET points approved: 15

Using common workplace scenarios as a basis for discussion, this workshop will introduce you to some tried-and-tested assertiveness and influencing techniques to help you balance your own needs in the workplace, with those of your patients and fellow practitioners.

Please note that three interactive points have been approved for TOs on this course.

09:30 - 10:00

Registration, tea and coffee Registration

10:00 - 11:15

Understanding your reactions Workshop | 3 CET points

11:15 - 11:30

Tea and coffee Session Breaks

11:30 - 12:15

Reducing the chance of things going wrong and action planning Workshop | 3 CET points

12:15 - 13:00

Asserting your basic rights Workshop | 3 CET points

13:00 - 13:45

Lunch Session Breaks

13:45 - 15:00

Preparing to be assertive Workshop | 3 CET points

15:00 - 15:30

Tea and coffee Session Breaks

15:15 - 16:30

Basic assertiveness techniques and practice Workshop | 3 CET points
Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG
 

C-62140: Basic assertiveness techniques and practice

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Learning objectives:

  • To understand the use of assertive communication techniques to balance the needs of practitioners and patients

C-62139: Preparing to be assertive

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Learning objectives:

  • To be able to communicate with a range of different patients

C-62138: Asserting your basic rights

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Learning objectives:

  • To understand the appropriate use of assertive behaviour when communicating with patients

C-62137: Reducing the chance of things going wrong and action planning

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Learning objectives:

  • To understand how to avoid conflict by using appropriate communication techniques

C-62136: Understanding your reactions

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Learning objectives:

  • To be aware of how emotions can affect actions when dealing with patients

   Rate (including VAT)
 AOP Members  £195
 AOP Member's practice staff  £195
 Non-members  £350

Please note that all bookings for AOP events are subject to our terms and conditions, which include our cancellation policy.

 

 

Prices from: Book or join now to attend this event Interactive CET points approved: 15