Developing and using confident behaviour

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When:

Time:

Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG

Interactive CET points approved: 15

Target groups: DO, O, TO

Prices from: Book or join now to attend this event Interactive CET points approved: 15

Using common workplace scenarios as a basis for discussion, this workshop will introduce you to some tried-and-tested assertiveness and influencing techniques to help you balance your own needs in the workplace, with those of your patients and fellow practitioners.

Time Session name CET points
9.30am - 10.00am Registration, tea and coffee
10.00am - 11.15am Understanding your reactions 3
11.15am - 11.30am Tea and coffee
11.30am - 12.15pm Reducing the chance of things going wrong and action planning 3
12.15pm - 1.00pm Asserting your basic rights 3
1.00pm - 1.45pm Lunch
1.45pm - 3.00pm Preparing to be assertive 3
3.00pm - 3.30pm Tea and coffee
3.15pm - 4.30pm Basic assertiveness techniques and practice 3
Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG
 

C-62140: Basic assertiveness techniques and practice

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Learning objectives:

  • To understand the use of assertive communication techniques to balance the needs of practitioners and patients

C-62139: Preparing to be assertive

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Learning objectives:

  • To be able to communicate with a range of different patients

C-62138: Asserting your basic rights

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Learning objectives:

  • To understand the appropriate use of assertive behaviour when communicating with patients

C-62137: Reducing the chance of things going wrong and action planning

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Learning objectives:

  • To understand how to avoid conflict by using appropriate communication techniques

C-62136: Understanding your reactions

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Learning objectives:

  • To be aware of how emotions can affect actions when dealing with patients

   Rate (including VAT)
 AOP Members  £195
 AOP Members - practice team members  £195
 Non-members  £350

Please note that all bookings for AOP events are subject to our terms and conditions, which include our cancellation policy.

 

 

Prices from: Book or join now to attend this event Interactive CET points approved: 15