Developing and using confident behaviour

Placeholder event image



Where: Association of Optometrists, 2 Woodbridge Street, London, EC2R 0DG

Interactive CET points applied: 15

Target groups: O, DO, IP

Using common workplace scenarios as a basis for discussion,this workshop will introduce you to some tried-and-tested assertiveness and influencing techniques to help you balance your own needs in the workplace, with those of your patients and fellow practitioners.

Delegates will learn

  • How to appropriately use assertive behaviour when communicating with a patient
  • How to avoid conflict and be aware of emotions
  • How to reduce the chance of things going wrong

Please note, if you attended a professional development course in this current CET cycle, you will not be awarded CET points for the same 2018 professional development course.

09:30 - 10:00

Registration, tea and coffee Registration

09:30 - 16:30

Event sessions

10:00 - 11:15

Understanding your reactions Workshop | 3 CET points

11:15 - 11:30

Tea and coffee Session Breaks

11:30 - 12:15

Reducing the chance of things going wrong and action planning Workshop | 3 CET points

12:15 - 13:00

Asserting your basic rights Workshop | 3 CET points

13:00 - 13:45

Lunch Session Breaks

13:45 - 15:00

Preparing to be assertive Workshop | 3 CET points

15:00 - 15:30

Tea and coffee Session Breaks

15:15 - 16:30

Basic assertiveness techniques and practice Workshop | 3 CET points