Mastering workplace communication, October 2018

Placeholder event image
 

When:

Time:

Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG

Target groups: O, DO

Prices from £175–£300 Book or join now to attend this event Interactive CET points applied for: 15

This workshop will help you to understand the essential elements of good communication, including some of the most common causes of communication breakdown.

Delegates will learn

  • Tips and techniques for improving your communication effectiveness
  • Common reasons for challenging behaviour and techniques for dealing with it
  • How to approach networking to maximise the benefits and minimise the pain

"Very enjoyable and well presented workshop"
Kathryn Manning, non-member

Due to the popularity of the 2017 professional development courses, we are repeating the programmes in 2018.  Please note, if you attended a professional development course in 2017, you will not be awarded CET points for the same 2018 professional development course.
Time Session name CET points
09:30 - 16:30 Event Sessions
09:30 - 00:00 Registration, tea and coffee
10:00 - 11:15 Choosing the right medium to communicate 3
11:15 - 11:30 Tea and coffee
11:30 - 12:15 Communication Theory and Technique 3
12:15 - 13:00 Communication skills and teamwork 3
13:00 - 14:00 Lunch
13:45 - 15:00 Communications: Practical Skills 3
15:00 - 00:00 Tea and coffee
15:15 - 16:30 Dealing with "difficult" people 3

Prices from £175–£300 Book or join now to attend this event Interactive CET points applied for: 15