Mastering workplace communication, October 2018
When:
Time:
Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG
Interactive CET points applied for: 15
This workshop will help you to understand the essential elements of good communication, including some of the most common causes of communication breakdown.
Delegates will learn
- Tips and techniques for improving your communication effectiveness
- Common reasons for challenging behaviour and techniques for dealing with it
- How to approach networking to maximise the benefits and minimise the pain
Due to the popularity of the 2017 professional development courses, we are repeating the programmes in 2018. Please note, if you attended a professional development course in 2017, you will not be awarded CET points for the same 2018 professional development course."Very enjoyable and well presented workshop"
Kathryn Manning, non-member
9.30AM - 12.00AM
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Registration, tea and coffee
Registration
10.00AM - 11.15AM
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3 points
Choosing the right medium to communicate
Workshop
11.15AM - 11.30AM
-
Tea and coffee
Session Breaks
11.30AM - 12.15PM
-
3 points
Communication Theory and Technique
Workshop
12.15PM - 1.00PM
-
3 points
Communication skills and teamwork
Workshop
1.00PM - 2.00PM
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Lunch
Session Breaks
1.45PM - 3.00PM
-
3 points
Communications: Practical Skills
Workshop
3.00PM - 12.00AM
-
Tea and coffee
Session Breaks
3.15PM - 4.30PM
-
3 points
Dealing with "difficult" people
Workshop