Developing and using confident behaviour
Where: Association of Optometrists, 2 Woodbridge Street, London EC1R 0DG
Interactive CET points approved: 15
Target groups: O, DO, TO
Do you find it difficult to ask for what you need or to say ‘no’ to unreasonable requests in the workplace? This session will introduce you to common assertiveness and influencing techniques to increase your chances of getting what you need from others.
Delegates will learn:
- Basic assertiveness techniques
- How to stand up for yourself without upsetting others
- Practical tips for the workplace
"Very good workshop.
Really made me think about situations in a different way"
Parmjit Singh Mund, AOP member
|Time||Session name||CET points|
|9.30am - 4.30pm||Event sessions|
|9.30am - 10.30am||Registration, tea and coffee|
|10.00am - 11.00am||Understanding your reactions||3|
|11.00am - 11.15am||Tea and coffee|
|11.15am - 12.15pm||Reducing the chance of things going wrong and action planning||3|
|12.15pm - 1.15pm||Asseerting your basic rights||3|
|1.15pm - 2.15pm||Lunch|
|2.15pm - 3.15pm||Preparing to be assertive||3|
|3.15pm - 3.30pm||Tea and coffee|
|3.30pm - 4.30pm||Basic assertiveness techniques and practice||3|