4. Fostering good team relationships

All staff should work together to promote a positive working environment. There should be a clear set of values about the right way to work together as a team. These include helping and supporting others, politeness and respect. Unacceptable behaviour should be dealt with quickly and firmly. Any individual who is having problems should feel that they are supported by the team.

Best practice

  • Harassment and bullying in any form is not tolerated
  • Emphasis is placed on the importance of mutual respect in the workplace. Colleagues understand that while fun at work is important, a level of
    professionalism should be maintained at all times
  • Optometrists are included in all staff meetings and there is an open discussion on what is working well and what is not working
  • For new employees, there is a mentor or a buddy they can turn to for support, who is not their direct manager
  • Reverse mentoring, where younger members of staff coach the older ones, can identify differences in attitudes between different generations in the workplace, which can be positive for all
  • Self-awareness training to understand how your actions can have an impact on others is introduced
  • There are confidential helplines or peer to peer support for individuals who are having problems. If not provided by the company then explaining where this support can be found elsewhere
  • Provide a range of opportunities for colleagues to give feedback on team relationships, which could include confidential surveys
  • Practices and staff should be encouraged to arrange and attend social events outside work, so staff get to know each other on a personal, as well as a professional, level